Terms and Conditions

GENERAL TERMS AND CONDITIONS

Cleaning Supplies/ Equipment.

Irene’s Cleaning Service provides environmentally-friendly chemical free products and all equipment required for the cleaning including vacuum. You will need to provide a toilet brush and running water. If you would like us to use specialty products (e.g., simple green, bleach, stainless steel cleaner, sponge mop), please leave it out and include this request in your special account instructions.

In order to reduce cross-contamination we can use your vacuum.

Toilet Brush. All clients are required to have a toilet brush in their unit. In case there is no toilet brush there will be an extra charge of $5 for a new toilet brush. Cleaning Tech will leave the tool in the unit after its use.

Confirmation

Booking a service online doesn’t guarantee you a spot for that date/time. You will be contacted by email or phone with a confirmation.

Right to Refuse Service

Cleaning technicians have the choice to leave upon arrival if the home is in extreme condition or they feel unsafe/threatened. If you book a cleaning online that is unreasonable, such as a cleaning up after a large party, the cleaners may refuse service on the spot and you will be charged the maximum cancellation fee.

Price Adjustments

If the pricing calculator underestimates the price of your cleaning because the condition of your home is much worse than predicted or because you did not input the accurate information into our online pricing calculator, we will first inform you by call and email. We do have permission to adjust the price, charge the cleaning hourly, or refuse the service. Client agrees to pay technician’s parking cost, if incurred.

Cancellation or Unable to Access

A 50 % of the estimated price as cancellation fee will be applied for cleanings canceled within 24 hours of the scheduled cleaning.

Cancellation during the cleaning

A charge of 100 % of the estimated price as cancellation fee will be applied for cleanings canceled by the client once the cleaning has started. We understand that a cleaning starts once the Cleaning Technician enters the property.

Recurring Price Structure

Recurring clients receive a discount after their first cleaning. If you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.

About Our Technicians

Direct Hiring of Our Cleaning Technicians.

Irene’s Cleaning Service invests heavily in training methods and background screenings to find quality employees. Hiring our current or ex-worker(s), and/or accepting side propositions, makes you liable for an employment referral fee of $5,000.00 if you directly employ (legally or cash basis) anyone currently or formerly employed by us within the two year period prior to such employment. By using our service, you agree to notify us of any attempts to solicit or accept illegal business, otherwise; Attorney, Legal and miscellaneous expenses incurred to investigate and/or collect this fee will be added if this employment is discovered. Exchanging contact info is considered part of this breach. Unless complying with all laws; direct, unreported, or inappropriate employment practices are illegal. You acknowledge being informed that Irene’s Cleaning Service is obligated to report illegal hiring activities. In fact, anyone may report this to the proper government and judicial authorities so investigation ensues. Implication, complicity, or withholding knowledge of illegal activity is not only prosecutable by Irene’s Cleaning Service (when applicable), but also by United States federal and local laws.

Employee safety

Irene’s Cleaning Service reserves the right to remove its employees from your home should the environment become unsafe. Our cancellation policy will apply. We don’t clean any blood rest, body fluid or any human or animal feces.

Pets

We will gladly work around pets. If your pet becomes anxious or presents a safety concern, Irene’s Cleaning Service reserves the right to remove its employees from your home. If an employee leaves your home prior to completion, Irene’s Cleaning Service will charge you a pro-rated expense based on work performed. If removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.

Breakage/Damage and Loss Policy

Customers must provide images of damage of both before and after the cleaning, along with proof that damages were caused at the time of the cleaning. All claims must be made within 24 hours of the cleaning. Once the office receives the notification, we will contact you as soon as possible. If we do not hear from you within the next 30 days, we will assume you do not want to have us resolve the issue and the situation will void. Identical replacement is always attempted but not guaranteed. For this specific reason, Irene’s Cleaning Service requests all irreplaceable items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our staff. Irene’s Cleaning Service is not responsible for the breakage of these irreplaceable items. Irene’s Cleaning Service is not responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm. All legs of chairs and light tables are assumed protected and ready to be slid without scratching hardwood floors. If we are specifically requested to clean the inside of a hutch/china cabinet or wash dishes or wine glasses, the client agrees not to hold Irene’s Cleaning Service or any of its employees responsible for damage to any article or component.

Delays

Cleaning Technicians are allowed a two-hour window to deal with traffic, parking, and other surprises.

Re-Cleans

If for some reason you are unhappy with the service, please contact us within 24 hours so that Irene’s Cleaning Service may rectify the problem. Irene’s Cleaning Service does not offer refunds or discounts, but we absolutely guarantee the quality of service by fixing any quality issues and optimize the cleaning in the future. Any re-cleans can only be done with the same cleaning technician(s) unless there is a schedule conflict for the technician and only within the first 72 hours of the cleaning. If you are at home and you notice that the cleaner overlook something please immediately tell the cleaner to re-clean the area or call our office before the cleaner leaves your home.

Valuables

Please safely secure heirlooms and collectibles prior to cleanings. Please advise us how you would like your fragile items handled (and their care) in special account instructions.
Large and Heavy items
For safety and liability reasons, Irene’s Cleaning Service will not allow its cleaning professionals to lift or move heavy items or furniture.

Exclusions

Irene’s Cleaning Service cannot guarantee the results of mini-blind, grout, chandelier, or vaulted ceiling fan cleaning. Mold remediation is a specialty. Irene’s Cleaning Service does not provide mold remediation and cannot be liable for any mold-related risks in client’s homes.

Irene’s Cleaning Service does not assume responsibility for the restoration of severely worn, stained, or mildewed caulking and grout.

Irene’s Cleaning Service won’t adjust any discounts when a client decides to exclude rooms or certain areas of the house.

TERMS

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.

If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

USE LICENSE

Permission is granted to temporarily download one copy of the materials (information or software) on Irene’s Cleaning Service website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

modify or copy the materials;

use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

attempt to decompile or reverse engineer any software contained on Irene’s Cleaning Service website;

remove any copyright or other proprietary notations from the materials;

transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Irene’s Cleaning Service at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

DISCLAIMER

The materials on Irene’s Cleaning Service website are provided “as is”. Irene’s Cleaning Service makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Irene’s Cleaning Service does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

LIMITATIONS

In no event shall Irene’s Cleaning Service or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Irene’s Cleaning Service Internet site, even if Irene’s Cleaning Service or a Irene’s Cleaning Service authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

REVISIONS AND ERRATA

The materials appearing on Irene’s Cleaning Service website could include technical, typographical, or photographic errors. Irene’s Cleaning Service does not warrant that any of the materials on its web site are accurate, complete, or current. Irene’s Cleaning Service may make changes to the materials contained on its web site at any time without notice. Irene’s Cleaning Service does not, however, make any commitment to update the materials.

LINKS

Irene’s Cleaning Service has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Irene’s Cleaning Service of the site. Use of any such linked web site is at the user’s own risk.

SITE TERMS OF USE MODIFICATIONS

Irene’s Cleaning Service may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

GOVERNING LAW

Any claim relating to Irene’s Cleaning Service web site shall be governed by the laws of the State of Maryland without regard to its conflict of law provisions.